Return & Refund Policy

We want you and your furry friend to be completely happy with your purchase! If a product didn’t quite work out for you, we are here to help.

1. 30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee on the purchase price of eligible items (excluding a restocking fee). If you are not satisfied with your item, you may request a return within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is requested and initiated within the 30-day window.
• The product is in its original condition, unwrapped or gently used, and preferably in its original packaging.

Important Note on Custom Items: Due to the personalized nature of Alpha Paw Prints and other customized products, these items are final sale and are not eligible for returns or exchanges.

3. How to Start a Return

To initiate a return or exchange, please follow these steps:

1. Email our customer support team at support@alphapaw
2. Include your Order Number and the reason for your return in the email.
3. Our support team will provide you with further instructions and the return address.

4. Exchanges & Damaged Items

• Exchanges: If you need to swap an item for a different size or model, please contact our support team at support@alphapaw to guide you through the process.
• Damaged or Defective Items: If your package arrives damaged in transit, please take photos of the damage and email us immediately at support@alphapaw so we can make it right.

5. Order Cancellations

If you need to cancel or change your order, please email support@alphapaw as soon as possible. Because we process and ship orders very quickly, we cannot guarantee a cancellation once the package has left our warehouse or been picked up by the carrier, but we will always do our best to accommodate your request.